Orders are generally processed on a TUESDAY, THURSDAY & SATURDAY these are our 'POST DAYS'. 

A guideline on order processing times: Our daily order cut off time is 11am, we then require a maximum of 48 hours to process your order before dispatching it on the next 'POST DAY'.  We are completely closed on a Sunday and Monday.

We always make a considered effort to process orders as quickly as possible, but  if you need something dispatched urgently please email us on customerservice@beehavenbodycare.com and we will do our best to assist you.

Delays may occur if we have run out of stock of certain items. We pull our stock for both our shop and the website from one location and handmake everything in small batches. 

Should your order processing time fall outside of the guidelines above we will always email you to let you know, discuss the situation and offer an alternative.

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All orders are posted 2nd Class Signed For via Royal Mail. The service gives you a tracking number which we will update your order with, however, 'Signed For' is slightly different to 'Tracked' in the sense that once we drop it off it will say it is in "Ballygowan PO" and the next movement you will see is "Attempted Delivery" or "Successful Delivery". 'Signed For' does not give you a detailed breakdown of delivery stops or an estimated delivery day/time.

In the 5 years that we have been posting, and the thousands of orders we have processed, we could count on one hand the amount of times an order has been lost. 

**IMPORTANT INFORMATION RE POST**

If your order cannot be delivered and is left in the local depot for you to pick up, and you do not pick it up within the Royal Mail timeframe, it will then be returned to us and at that point, we will get in touch with you regarding the next steps. 

These are - we can post it back out to you, but will require you to cover the cost of shipping (at the moment, this costs us £5.09, for 2nd Class Signed for). Or, we can refund you for the items purchased. We cannot refund you for any postage paid on ordering as we don't recieve a refund from Royal Mail when a package is undelivered/uncollected. 

Please ensure your address is correct on ordering, as we assume that it is so. Unless something stands out to us as incorrect, we know no better and would assume that the address given is the correct one. If the order is returned to us with a slip from Royal Mail saying "address incomplete", again we will contact you to get the correct address and as above, will either ask that you cover the cost of the postage again, or we will refund you for the items purchased.

As always, we appreciate your cooperation and understanding where this is concerned.

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We are always more than happy to do our best to accommodate if you need something posted sooner, please get in touch with us via email at customerservice@beehavenbodycare.com or via the Whatsapp tab on the home screen for any queries.